Privacy Policy
Last updated: December 2025
Neolumio Software ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Information We Collect
We may collect information about you in various ways, including:
- Personal Data: Name, email address, phone number, and other contact information you provide through our contact form.
- Usage Data: Information about how you use our website, including IP address, browser type, pages visited, and time spent on pages.
- Cookies: We may use cookies and similar tracking technologies to enhance your experience on our website.
Information Collected Through Mobile Applications
When you use mobile applications developed by us, we may additionally collect:
- Device Information: Device type, operating system version, unique device identifiers
- Usage Analytics: App performance data, feature usage patterns, crash reports
- Permissions Data: Information related to permissions you grant (e.g., camera, photos, location if applicable)
- Technical Data: App version, session duration, network information
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide customer support
- Send you information about our services
- Improve our website and services
- Comply with legal obligations
3. Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except:
- To trusted service providers who assist us in operating our website
- When required by law or to protect our rights
- In connection with a business transfer or acquisition
- App Distribution Platforms: When you download our applications from App Store or Play Store, those platforms collect their own data as described in their privacy policies. We do not control or have access to that data.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Access controls and authentication mechanisms
- Regular security assessments and updates
- Secure development practices and code reviews
5. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy:
- Contact Information: Retained for 2 years after last interaction, or as required by law
- Project Data: Retained for the duration of the project plus 2 years for warranty purposes
- Analytics Data: Anonymized or deleted after 12 months
- Deletion Requests: Your data will be deleted within 30 days of your request
Third-Party Services
Our mobile applications may use third-party services for analytics, crash reporting, and performance monitoring. These services may collect information as described in their respective privacy policies:
- Google Firebase (Analytics and Crashlytics)
- Other analytics and monitoring tools as specified in individual app documentation
We ensure all third-party services comply with applicable privacy laws and are used in accordance with their privacy policies.
6. Cookies
Our website may use cookies to enhance user experience. You can choose to disable cookies through your browser settings, though this may affect some features of the website.
Session cookies are deleted when you close your browser. Persistent cookies (if used) are retained for up to 12 months.
International Data Transfers
Some of our service providers are located outside of Japan. When necessary, your information may be transferred internationally in accordance with Japan's Act on the Protection of Personal Information (APPI). We only work with providers who maintain appropriate data protection standards.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.
8. Age Requirements
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated revision date.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
- Email: [email protected]
- Phone: 070-9079-8535